Transform your back office operations in less than three months

Realize a 20% increase in productivity while enhancing employee engagement and the customer experience.

Operations Excellence

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Improve employee engagement and productivity

Our Operations Excellence program is a structured 10-week certification focused on enhancing employee performance. You will improve employee engagement and operating performance through standardized management practices and training.

Enhance Employee Engagement

Empower individuals to make better decisions and focus on your customers.

Improve Productivity

Elevate employee performance and improve quality to better meet the needs of your customers.

Create Better Leaders

Upgrade management practices and enhance performance insights.

Leverage technology to optimize performance

Our Operations Excellence program is implemented through weekly modules that include capacity and resource planning, performance dashboards, team huddles and coaching and feedback training.

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Leverage technology to optimize performance

Our Operations Excellence program is implemented through weekly modules that include capacity and resource planning, performance dashboards, team huddles and coaching and feedback training.

Our program leverages technology to map end-to-end processes and automatically capture the day-to-day activities of your team members. Through advanced analytics we will paint a clear picture of individual, team and corporate performance.

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A comprehensive approach

The Operations Excellence Program challenges managers to work closely with their teams, helping them improve relevant production skills and develop a better understanding of workload and available resources.

Sustained improvement of key performance indicators is achieved through the use of weekly planning and staff development. Operational Excellence often leads to:

– improved customer service
– reduced costs
– increased productivity
– better utilization of resources
– enhanced capacity alignment

Most importantly though, our Program leads to stronger communication and shared objectives across the firm, from upper management to front line staff.

25+ years of expertise in employee performance improvement

Operations Excellence practice leaders have a combined 25+ years experience in employee performance improvement. Our clients include top 5 Canadian banks, leading insurance companies and pension funds.

Transform your business

We guarantee a dramatic advancement in employee effectiveness and efficiency. Our clients typically realize operational savings of 20% or more. Our Operations Excellence program will transform your business.

Want to improve employee engagement, productivity and the customer experience?