Methodology, tools and technology proven to create measurable results

Our clients typically realize:
» 10-20% reduction in operating costs
» 5-10% increase in employee engagement
» 10-20% top-line revenue growth

Technology & Operations

Home | Technology & Operations

Our Technology and Operations practice is comprised of a number of focused, industry-leading programs that can help your organization dramatically improve its performance. Our practice areas include:

Automated Process Diagnostic

Understand your end-to-end operations. Receive in-depth operational insights in just five weeks.


Drive your operations to best-in-class performance. Uncover the five metrics that matter with our proprietary peer benchmarks and value-focused approach.

Operations Excellence

Transform your back office operations in less than three months. Realize a 20% increase in productivity while enhancing employee engagement and the customer experience.

Performance Management & Analytics

Discover more valuable insights. We turn your raw data into actionable intelligence in less time and for half the cost of our competitors.

Robotic Process Automation

Transform your business with speed and precision. Improve productivity and reduce costs by more than 80% in as little as eight weeks.

The Burnie Group expertise also spans a broad range of operations topics, including:

» Lean / Six Sigma process improvement
» Sales effectiveness
» Contact centre operations
» Branch operations
» Back office operations
» Shared services and outsourcing
» Workforce management
» Project management
» Change management

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