“A number of Canadian banks have worked with Burnie Group to complete a contact centre benchmarking survey. I was impressed with the quality of work and information gleaned from the benchmark."

“We were proud to work with Burnie Group and are very pleased with the results. Excellent partners who worked with all levels of our organization to create a robust strategic plan.“

"Flexibility on the project timeline and the ability to deliver the required scope was key to the quality of the final deliverable. Without that flexibility, I'm not sure what we would have had for a final product. Thanks, Andrew, Ghalib and Sean! I would engage BG again to work with Andrew and his team."